*YOU CAN BUY WITH CONFIDENCE - WE HAVE HASSLE FREE RETURNS*

Billing & Returns

Billing

Your purchase is billed to your credit card at the time your order is placed.  

 

 

Returns

What if I have a credit card replacement or exchange?

On credit card replacements or exchanges, the original order will be credited and the replacement or exchange will be recharged.

What should I do if I received a damaged, missing or incorrectly personalized item(s)?

Email our Customer Service Department. There is a 24-hour turn-around period for Customer Service emails.


Email: csr@Oakridgehome.com

Write:
Oakridge Home, Return Goods
2155 S. Oakwood Road
Oshkosh, WI 54904


All other merchandise can be returned via Parcel Post.

How can I do a Return or Exchange?

All returns must be made within 45 days from the date of shipment. Personalized items cannot be returned for reasons other than defects in material or workmanship.

If you have any damaged, missing or incorrectly personalized item(s), email our Customer Service Department.

Email: csr@Oakridgehome.com

Write:
Oakridge Home - Return Goods
250 City Center
Oshkosh, WI 54906

All other merchandise can be returned via Parcel Post.

To return an item, fill in the reverse side of your packing slip and send it to us along with the item. If you no longer have your packing slip, please put all of the information on a separate sheet of paper and mail along with the item to: Return Goods, 2155 S. Oakwood Rd, Oshkosh, WI, 54904.

  1. Repackage items exactly how you received them – boxes, tags, and all
  2. Attach your new shipping label and take your sealed box to any UPS locationor drop-off box

DONE – WE’LL TAKE IT FROM HERE!

Write down your tracking number and we’ll refund your order within 10 days of receiving it, less shipping

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